Baker Ross Review

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Baker Ross is an online retailer and mail order company specialising in children’s arts and crafts supplies from pens, paints and glitter to educational activities and pocket money toys. Browse the catalogue or write your own review here.

Buyer Survey

Parents, child-minders and teachers have generally reviewed Baker Ross quite positively for offering a wide selection of art supplies for kids at competitive prices. Satisfied customers were particularly impressed with the fact that they could bulk buy and receive prompt next day delivery at affordable prices compared to larger high street arts and stationery retailers.

On the downside, a few customers have remarked that they have experienced order mix-ups and damaged items upon delivery. This has been made worse by a overly complicated returns process, however people did comment that the customer service staff were generally helpful and quick to respond to their queries or complaints.

Baker Ross’ suggested party plans and arts and crafts instructions have also been popular with carers or parents stuck for creative ideas or activities for kids. Customers have expressed relief at the free children’s craft ideas on the website which they have said has taken the pressure off finding fun and educational pastimes for children.

Sales & Promotions

Baker Ross regularly updates the Clearance section of its website with seasonal themed products or discontinued lines discounted by up to 50%.

As well as regular sales, Baker Ross ensures a 100% price match promise across all its items. Customers are entitled to contact customer services if they discover another brand retailing the same product for less than Baker Ross so that the price can be matched.

Customers are also encouraged to subscribe to the weekly email newsletter which details exclusive information on upcoming discounts, sales and promotions.

Coupon, Discount, and Voucher Codes

Baker Ross buyers can visit the Voucher Codes section on the website’s homepage for information on the latest discount codes and coupons to enter at the online checkout. Codes such as 10% discount across selected lines and free UK delivery on orders over a certain amount are very popular.

Other discount websites such as vouchercodes.co.uk and hotukdeals.com also offer a range of current voucher codes such as discounted seasonally themed crafts and cash off first purchases.

Delivery

Baker Ross offers a range of different delivery options upon orders depending on customer preference; from standard to next-day services across the UK mainland. Customers are advised to select a daytime delivery address as all deliveries are required to be signed by the national carrier. Baker Ross products can also be shipped internationally and the details and fees for worldwide orders are outlined on the website.

Refund & Returns Policy

Customers not satisfied with their purchase can return the item(s) to Baker Ross within 28 days of receipt for a full refund, replacement or exchange providing the goods are in their original packaging and unopened. Personalised products are not refundable unless faulty.

Those wanting to return their items are required to fill out a Returns Form attached in every order and Baker Ross suggests that customers obtain proof of despatch in case the item is lost in transit.

Address & Phone Number

Email: enquiry@bakerross.co.uk

Postal Address:
Baker Ross Limited
2-3 Forest Works
Forest Road
London
E17 6JF

Telephone: 0844 576 8933

Baker Ross Origin and History

Baker Ross is a family owned and family run business established in 1974 by Patti Baker. It is now one of the UK’s leading suppliers of arts and crafts for charities, playgroups, schools and care homes and employs a team of 80 to operate its warehouse and office in central Walthamstow.

 

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