Cartridge People Review

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Cartridge People is an online supplier of printer ink cartridges and related stationery that carries name brands and compatible products. They offer discounted prices on a range of goods and promise that their compatibles (on which the biggest savings are possible) are of the same quality as their name counterparts. They say that many of their suppliers are ISO accredited and the company offers a 100 percent ‘No Quibble’ guarantee on all products. If you’d like to submit a review on Cartridge People you can do so here.

Buyer Survey

Feedback on Cartridge People has generally been very positive. Customers have praised the company, particularly in the areas of product quality, efficiency of delivery and the high levels of customer service. A number of buyers said that the quality of ink was very good with no issues experienced – a few of these comments coming from repeat buyers. One customer compared Cartridge People’s products with those provided by other companies and found them to be far superior. Customers said that delivery was fast and reliable with goods being well packaged.

One person received three out of four cartridges in a delivery and was concerned that the order had been bungled so she contacted customer service. They responded to her email promptly and advised that the final cartridge was en route. It arrived the following day as promised. Buyers felt that prices on the site were reasonable and the whole deal offered great value for money. Customers also praised the website itself and said it was very easy to follow. The company has actually been recognised by Experien as having one of the top 10 websites for 2008, 2009, 2010 and 2012.

On the downside one buyer felt that the delivery was slow and, having run out of ink, was keen to have a replacement within two days. Another sought to cancel their order very soon after making it but were advised that goods would have to arrive and then be returned before the company could process a refund.

Sales & Promotions

Cartridge People offer special deals on their website including clearance items like Epson T003 black ink for £32.55 and a 20 pack of Canon compatible black and colour ink cartridges complete with chips for £31.96. On the company’s Facebook page they also run promotions, such as a Back to School Stationery sale with bundling offers like a 3-pack of notebooks for £11.99 and 2 Invo fountain pens with 16 ink cartridges for £8.99. Cartridge People occasionally also offer promotional gifts with bundled orders, like a free headphone set.

Coupon, Discount, and Voucher Codes

Vouchercodes has carried offers like £5 off compatible ink orders over £50 and 2 for 1 on selected photo and inkjet paper. Hotukdeals has run promotions like 2 free packets of mini eggs with selected purchases – something to appeal to the chocolate lovers out there. For their part Netvouchercodes has had 80 – 93 percent off clearance cartridges and Halfdiscount has offered buy 1 get 1 free on printing paper.

Delivery Policy

Delivery is included in the price of products for all deliveries and timeframes are between 2 and 7 working days. Additionally, next day delivery is also included with some items. It should be noted that the company does not currently deliver to countries outside the UK. Goods with a value of £14.99 or less are exempt from VAT but orders over this are liable for VAT and customs duty, which is added on separately at checkout.

Refund & Returns Policy

Cartridge People have a 100 percent ‘No Quibble’ guarantee and will accept return of goods for any reason as long as items are returned within 30 days of purchase in their original, unopened packaging in a resalable condition. Customers should contact the company before sending any goods back as they will forward return envelopes to speed up the process.

Where goods have been damaged or a fault is discovered customers are advised to retain all documents and packaging and contact the company as soon as possible after receipt of an order. They will send a SAE so that customers can return any such items.

Address & Phone Number

Address:

The Cartridge People (Group) Limited,
c/o Tw4 GmbH,
Industriestrasse 3,
8575 Buerglen,
Switzerland

E-mail: customerservice@cartridgepeople.com

Telephone: 0845 850 1247 (Calls are charged at normal UK national rates)

Company Origin

Cartridge People are registered in Jersey but dispatch orders from their delivery base in Buerglen, Switzerland. The company has achieved Google ratings from more than 63,000 customers and adheres to the SafeBuy web code of practice.

The company runs the Turbo Charged Fundraising programme, which it describes as an opportunity for schools, clubs or charities to raise money when buying ink or toner for printers. When orders are made the company will donate 10 percent of the value to the organisation that is nominated.

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