ESE Direct Review
ESE Direct is an independent UK manufacturer and supplier of equipment and furniture for industrial storage, workshops, facilities, health and safety, lockers and changing rooms. Prices are discounted on trade prices and their stock holding ensures that products are almost always available to customers. ESE Direct also offers a price promise that aims to beat any lower offer for the same product. Approximately 70 percent of products are made in the UK.
ESE Direct has received a great deal of positive feedback from customers, particularly in the areas of product quality, customer service and efficiency of delivery. Products were described as being as stated on the website or in the catalogue and the quality was very good. Buyers described the service as very helpful, friendly and efficient. Even though one customer was unable to buy because their product was out of stock said that customer service was very good and the cancellation was processed without a fuss. The company’s delivery system was very favourably commented upon with customers saying that orders were dispatched quickly. Indeed delivery was quicker than expected in some cases. Customers also found ESE Direct’s website to be easy to use.
On the downside one customer was disappointed that delivery to some parts of Scotland was included for free delivery and had found that when their order arrived it was incomplete.
Sales & Promotions
ESE Direct has a price promise and offers to beat any quote for the same product, which includes the delivery price. They ask that details of the other offer be sent by email before they deliver the goods. The company also run discounted offers on their website, like 10 percent off grit bins and on their Facebook page, offers such as 5 percent off selected workbenches and 68 percent off trade prices.
Coupon, Discount, and Voucher Codes
Vouchercodesuae has discounts of 10 percent off cloakroom seating. Also Offerson and other websites have run offers of 5 percent off selected smoking shelters. Separately, Halfdiscount has previously offered 10 percent off wheelbarrows and floor sticker signs.
For the majority of locations on the UK mainland delivery is free for all orders above £100 (excluding VAT). Some post codes are excluded and may incur an additional charge. For orders below £100 the cost of delivery is £4.95. Additionally, bulky products that require a crane or hiab offload may incur a charge. Also, it is worth noting that most deliveries are on the ground floor or kerbside only
Customers must be present to receive and sign for delivery and should be happy with the quantity and condition of goods before signing for them.
Standard delivery is on Monday to Friday at any time between 8.30 am and 5.30 pm and around 75 percent of products are delivered within 5 working days. An urgent delivery may be accommodated although it is not guaranteed.
Refund & Returns Policy
The company should be contacted within 10 days of receipt of goods to arrange for any returns. The company will collect the goods but customers may be charged for the cost of delivery both ways. Items should be returned as new – unused, undamaged and in the original packaging. However, Made to Order items cannot be returned unfortunately. Refunds can take up to 14 days to process.
Where products are damaged the company should be contacted by telephone or email as soon as possible. Customers are requested to ideally forward a photo showing the damage, which can help speed up the process. All products carry a warranty of at least 12 months, while for some it is 10 years and for others it is a lifetime warranty.
Address & Phone Number
ESE Direct Ltd
150 Northumberland Street
Telephone: 0808 250 6695
ESE Direct Ltd. started in Norwich in 1975 as Eastern Storage Equipment and has grown steadily since then to become a leading supplier and manufacturer of trade products. The company’s turnover is currently around £4.3m and they supply in the region of 20,000 products, predominantly to businesses.
In 2012 the company were one of the finalists in the Transformational Change of the Year category of the UK National Business Awards, sponsored by Orange. In 2013 ESE Direct won the Venda ECMOD B2B Best All Round Business or Brand in 2013 – the third year in a row that they won the event. In 2013 they also won the Best B2B Industrial & Warehousing Supplies Company. Additionally, ESE Direct have been selected as one of the 2013 finalists for the National Chamber Awards Online Business of the Year. Outside of commercial performance, the company runs a charity day once a month (usually on the last Friday of the month), whereby 5 percent of their online turnover is donated to a charity chosen by website visitors.