Fashion World Review
Fashion World is a home shopping company that offers a wide selection of clothing and other products for the home. They aim to provide well fitted clothes at good value, particularly for larger sized women. These clothes make optimal use of colours, patterns and shapes to flatter the figures of female customers, combing stylishness with comfort.
Fashion World has received mixed reviews with both positive and negative experiences retold. On the plus side customers liked both the men’s and women’s fashion items. The sizes fitted well and one person who had been a customer since 1990 said she had managed to find clothes throughout that time to suit her taste, size and budget. A few people commented on the customer service, saying that they had found the staff to be professional and helpful. Another aspect that came in for praise was the delivery service, which some customers said was quick and that they liked being able to track orders online. The system of returns also worked well and customers found it convenient to have clothes collected from their door rather than having to go to the Post Office for returns. In addition, one person liked that they could buy goods on credit with the company.
However, there were also negative experiences, particularly in the delivery of electrical goods, which was described as slow, possibly because they were being sent from manufacturers, rather than directly by Fashion World. One customer had had a negative experience when a microwave they had bought had malfunctioned after nearly a year. They reported that they had experienced poor customer service when trying to resolve the problem, struggling to avail of the product warranty. Another individual found that the company kept cancelling their order, despite their account being in credit. The situation was compounded by receiving an unhelpful response from the customer services department. When some customers returned goods they received a credit to their Fashion World account but had difficulty in getting money redirected to their bank account. Customers should also be mindful that where goods are bought on credit the company will apply interest to the outstanding amounts.
Sales & Promotions
Fashion World gives customers 10 percent off their first order of fashion, footwear and lingerie products when they shop via the website. A pop-up window appears when you visit the website, giving instructions on how to claim at the checkout.
In addition the company runs sales promotions on its website, such as 30 percent off clearance items and up to 50 percent off bargain basement goods.
Also, on the company’s Facebook page customers that ‘like’ the company will get a 20 percent discount. Their social media platform also has competitions and offers like free delivery with a discount code.
Coupon, Discount, and Voucher Codes
Vouchercodes has published offers like 25 percent off women’s jeans, while eVouchers has had discount codes giving 20 percent off total orders. Customers availing of a Retailmenot offer can get £17 off selected bootcut jeans or £10 off legroom boots. Also Halfdiscount has offered a free cottage delight gourmet grilling set with a special voucher code.
Fashion World offers 14 days home approval and easy return of goods within that time. Standard delivery is 3 to 5 working days, although some goods, such as heavy furniture or personalised items can take longer. Standard delivery costs £2.99 per order, but larger or more expensive items may cost extra. The company also offers next working day delivery and nominated delivery day services for many locations, which both cost an additional £3.99 on top of the standard delivery charge.
If you have a ByBox secure locker or wish to have items sent to a myHermes ParcelShop the company can also accommodate these.
Refund & Returns Policy
Fashion World operates a 14-day home approval service to allow customers to try out items. If returning goods customers just need to include the Advice Note that comes with each order, indicating the reason for the return. Goods can be sent back by the courier who delivered the items, via the Post Office or via a local myHermes ParcelShop. Alternatively a return can be arranged online via the website. The company may charge for the delivery cost of returns – currently £3 per item.
Goods like Home Electricals, mobile phones and garden equipment can be returned within 7 days of receipt as long as the items are unopened and in the original packaging. Some products require assembly or fitting when in the customer’s home, such as self-assembly goods floor coverings and blinds and these are non-returnable, as are personalised, perishable items or personal care products, like pierced jewellery. For a full list please see the company’s website.
Address & Phone Number
40, Lever Street
Telephone: 0871 231 4000 (Calls to this cost 10p per minute plus network extras)
Fashion World is one of the most successful brands in the J. D. Williams & Company trading group. The latter has been operating in the UK since 1875 and has a wide range of brands in its stable, including N. Brown Group plc., Jacamo, Figleaves and House of Bath. The company is in the FTSE 250 with revenues of £750m.
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