Hampergifts creates imaginative selections of food and drink products for all seasons, occasions and budgets. Each hamper is designed by the company’s expert team who select items from across the UK, Europe and the wider world to create a very unique offering. Some of the rather interesting hampers include the “Muffins, Cookies & Flapjack Selection” and “Breakfast for Two” at the affordable end of the scale, right up to incredible looking “Christmas Decadence” and “The Majestic” – the latter we’re guessing are for impressing corporate clients!
Customer reviews of Hampergifts were very positive. A common theme was praise for the quality of the hampers, value for money, customer service and efficiency of delivery. One person said that she was delighted with the “Cookies and cake Tower” she had bought for her mum’s birthday. She loved the presentation of the gift and was impressed by the service. Another complimented the efficiency of delivery, saying that their hamper had arrived safely on the requested delivery date. That person actually re-ordered and again had a positive experience. The company’s website also came in for praise with people finding it easy to manage and quite intuitive. Even customers from abroad were in high praise of the company’s easy ordering process and delivery (to Finland), which had worked perfectly. In addition, staff were described as attentive and responded to queries in a very speedy manner.
Trawling reviews for negative comments, there was one person who loved the gift and thought it was reasonably priced but thought it was going to be bigger (it was a gift tower), when compared to the picture on the website. One thing that impressed us however, was that Hampergift responded to that individual’s comment and said that they had amended their website to include the height of each gift tower so that customers would have a clearer idea of the scale. This struck us as very responsive and to our mind was an excellent example of customer service.
Sales & Promotions
Customers who sign up to the company newsletter will find out about special discounts, offers and competitions. In addition, by liking or following on Facebook, Twitter or Google+ customers can avail of some great offers like 10 percent off the “Wine, Cheese and Pâté Hamper” and monthly competitions to win seasonal hampers.
Coupon, Discount, and Voucher Codes
It is possible to find discount vouchers and codes on sites like retailmenot and Vouchercodes, who have run offers of 5 percent off all orders or occasionally, 10 percent off selected hampers, like the “Luxury Food Tower”. It can also be worth checking out Tada who have run offers of 10 percent off all orders by using a voucher code.
Hampergifts deliver within the UK and Ireland, with the exception of Channel Islands, BFPO addresses or PO Boxes. Delivery to UK Mainland addresses is 2 working days with the option of choosing a preferred delivery date during checkout. This is not guaranteed but the company says it has a 97 percent success rate. Additionally, purchases made before 1pm can also sometimes be delivered on the next day (for no extra cost). For delivery to the Scottish Highlands, UK islands and Ireland customers should allow an extra 1-2 working days for delivery.
Delivery to UK Mainland, Scottish Highlands and UK islands costs £6.95, while delivery anywhere in Northern Ireland or the Republic costs £16. Following purchase customers can track deliveries online via ParcelForce.
Refund & Returns Policy
Hampergifts offers a full “no questions” refund if a customer is not 100 percent satisfied and decides they wish to return the product. You can cancel the contract at any time within 7 days of delivery. The process for return is straightforward – email the company in the first instance to advise them of the return and then post the goods back with a printout of your invoice or your order number. Customers must meet the cost of returning goods unless they are faulty and then the company will provide a free returns service.
Address & Phone Number
Unit 3, Spring Valley Business Centre
Telephone: 0044 (0) 1727 895 900
Hampergifts is an independent, family-run business that was set up in 2005 with the aim of creating imaginative and sought-after hampers. Based in St. Albans their team selects hampers from scratch search around the UK, Europe and even further afield to try to produce a memorable hamper. The company even gift-wraps every hamper by hand.