Hot Diamonds Review

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Hot Diamonds are an online jewellery retailer specialising in sterling silver diamond pieces from necklaces, bracelets, earrings and rings which are also stocked in various high street department stores and jewellers. Visit the Hot Diamonds Sale or write your own review here.

Buyer Survey

Many satisfied customers have commented on the quality of the craftsmanship of their Hot Diamonds jewellery, claiming that the pieces they own have withstood daily use for a number of years without showing any signs of damage or wear. The long-lasting ability of the Hot Diamonds products has meant that several customers have purchased numerous other items from the brand and have recommended that other buyers exclusively shop with the online retailer instead of other high street brands.

Other positive comments relate to the uniquely themed collections which follow both classic jewellery styles and more modern, fashion-forward designs, resulting in a wide selection of products to suit all tastes.

Negative comments seemed to stem from the lack of clarity regarding after sales when items are purchased through third party dealers, with reviewers advising to purchase via the official website rather than a third party, whom is not responsible for after sales and will only refer dissatisfied buyers back to Hot Diamonds.

Sales & Promotions

Customers can receive bargains of up to 75% off end of line jewellery during the biannual seasonal sales at the end of summer and winter. Discontinued lines at these reduced prices are available online in the Outlet section of hotdiamonds.co.uk and also at selected Chapelle jewellery outlets across the country. Sale items are presented in just the same way as non-sale and are delivered in a wrapped gift box courtesy of free UK shipping.

As well as clearance sales, Hot Diamonds offers numerous other promotions which are advertised on the home page. From £50 money off with the purchase of jewellery from the new collection to free gift presentation wrapping, all current promotions are available via the Hot Diamonds website itself.

Hot Diamonds also offers an exclusive loyalty scheme whereby customers can redeem the points they receive from their previous purchases on new jewellery items. Buyers receive points worth 10% of every order they place which can be used online only and never expire.

Coupon, Discount, and Voucher Codes

Customers can browse sites such as vouchercodes.co.uk and hotukdeals.com to receive voucher codes entitling them to money off certain Hot Diamonds lines or jewellery depending on the season. Codes can be entered at the checkout for deals entitling buyers up to 25% discount on specified items.

Delivery

Hot Diamonds offers free UK delivery to all customers, as well as a same day dispatch service if the order is placed before 2pm Mon-Fri. Royal Mail standard delivery service usually takes between 3-10 working days to arrive.

For an extra fee customers who need their items urgently can opt for an express service at the checkout.

Refund & Returns Policy

Providing the jewellery is unworn, unused and in a pristine condition customers are entitled to a full refund within 28 days of receipt. The items must be returned in the original packaging using the freepost return labels included and full returns instructions are printed on the back of the despatch note.

Customers may also exchange their item if it is the wrong size or faulty within 14 days of receipt by completing the despatch note accordingly. Earrings cannot be returned for hygiene reasons, unless faulty.

If the item is found to be faulty after 28 days the product will be investigated by the customer services department to determine whether it is a genuine fault and then a full refund will be granted.

Address & Phone Number

Telephone: 0800 0234481

Postal Address: Historic Originals,
Unit A1 Worton Grange Estate,
Worton Drive,
Reading
RG2 0TG

Email: enquiries@hotdiamonds.com

Hot Diamonds Origin and History

Hot Diamonds is an acclaimed UK jewellers featured in numerous high street stores across the country such as H. Samuel, Debenhams and Ernest Jones specialising in contemporary sterling silver and diamond jewellery. The retailer is the second time winner of the UK Jewellery Brand of the Year at the UK Jewellery Awards.

 

 

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