House of Bath Review

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House of Bath is a well known UK homewares catalogue business that specialises in stylish, and unique products and solutions for the home. The company has developed a reputation for providing inspiring and innovative products that offer value for money. The company has a comprehensive product range that includes furniture, home decor, outdoor furniture and equipment and clothing. Visit the official catalogue or write your own review here.

Buyer Survey

Customer feedback on House of Bath was mixed with both positives and negatives. On the plus side customers liked the extensive range of products on offer and said that they had found some very interesting and unique items. Other customers were pleased with the value for money they had found. One mentioned a discount of 50 percent on a bedroom chest of drawers, saying they had seen the same item marked up at full price in the next catalogue, meaning it was a genuine discount. Another buyer was delighted with a device they had bought to cure snoring that had worked perfectly and and gave the buyer a peaceful night’s sleep.

However, some customers had also had a negative experience with the company. There were comments about delivery issues with some people saying that goods had been delayed for a period of weeks and had not arrived on the nominated dates. One person had even received the wrong item in their delivery. Some other buyers felt that the returns process was unduly cumbersome. Reviewers also disliked being charged to call the help line.

Sales & Promotions

House of Bath offers an innovative home approval service on some goods where customers can try these out at home for a period of up to 28 days. The company also runs promotions through its Facebook page, such as half price offers on a 4-drawer chest of drawers and a clearance sale of 20 percent off the top 20 customer favourites. In celebration of the company’s 15th birthday they ran a special offer of 15 percent of all orders.

Coupon, Discount, and Voucher Codes

Hotukdeals has run offers of a 20 percent discount off customers’ first orders and also free delivery, using a promotional code. Voucherbox has offered deals such as a voucher code for free or 15 percent off the new clothing collection. In addition, Moneysupermarket has published occasional deals of 10 percent or 20 percent off first orders and even up to 50 percent off selected furniture.

Delivery Policy

House of Bath aims to deliver items within 7 working days, although if any delays beyond this are expected because of stock unavailability or any other reason the company promises to update customers accordingly. Where goods are sent direct from suppliers or require personalisation deliveries can take longer. The company aims to complete all contracts within 30 days.

Standard delivery costs £4.95 per order but there may be a supplement for larger or more expensive items. The company can also offer next working day or nominated delivery day options for an additional £2 and this covers many areas in Great Britain. Where items are being sent directly from suppliers there is a direct express delivery option, which will see goods arrive in approximately 2-3 working days and the cost for this service is an additional £3.99 on top of the standard delivery charge.

Refund & Returns Policy

House of Bath will accept return on any unused goods for any reason whatsoever. Items must be returned within 28 days of the date of receipt in their original packaging with swing tickets and labels intact and attached. The original package will contain an Advice Note and customer should select the appropriate reason on this when returning items.

Address & Phone Number

Address:
House of Bath
Customer Contact Centre
23 Hunts Bank
Manchester
M3 1AX

Telephone: 0871 230 0867 (Calls cost 10p per minute plus network extras)
Email: general.enquiries@houseofbath.co.uk

Company Origin

House of Bath was founded in 1998 and in 2004 was acquired by the established catalogue company, J.D. Williams. The latter owns a number of brands including N. Brown, Jacamo and Marisota. House of Bath employs a team of 23 staff at their head office in Bath, who are supported by a dedicated call centre and warehouse team in Manchester. House of Bath

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