ihampers is an award winning online retailer that produces a wide range of hamper selections themed for all sorts of occasions, including a genteel port and stilton complete with serving slate, an Indian spicy selection with fiery stem ginger fudge, smoky chilli nuts and cobra beer or a taste of Italy with Prosecco, pasta and biscotti.
Customer reviews for ihampers were, on the whole unfortunately quite negative. There were some positives in that some praised the selection of wine hampers and others felt that the hampers represented good value and were a great prize for certain occasions, such as charity golf days. Others said they were happy with the Christmas hamper they had ordered.
However, the majority of customers appear to have had a negative experience, mainly relating to delivery issues and customer service. A number of buyers had not received delivery of items, even after some weeks and one person’s order was cancelled without her being informed. Several customers said that the response to the company when they tried to follow up issues was not as good as expected with a lack of response to emails or telephone calls. There were also reports of delays in obtaining refunds.
Sales & Promotions
ihampers runs promotions on its website, with discounts on selected hampers, usually £5 – £15 off. Customers can also get access to other promotions by liking the company on Facebook. There the company runs promotions like discounts of £30 off luxury hampers.
Coupon, Discount, and Voucher Codes
There are deals available for ihampers through a number of discount sites. Mydeals has offered voucher codes with 15 percent off all orders or free delivery with another deal. Dontpayfull has also carried coupons offering 23 percent off wine cases and up to 51 percent off cheese hampers. Vouchercodespro has published voucher codes entitling customers to between 5 and 15 percent off all orders.
Delivery of hampers is from Monday to Saturday (inclusive) between 9 am – 5 pm. Specifying a shorter window is possible, which the company will try to accommodate. Delivery is competitively priced with occasional offers available of free or discounted delivery. Where orders contain multiple items customers have the option of specifying several addresses, which may be useful for larger orders. Same or next day delivery is also possible for an additional charge.
ihampers delivers to both mainland UK and internationally, although there are some restrictions on the countries and types of food that are allowed. Customers can check the company’s website for additional information. This also provides status information on deliveries so that customers can track orders.
Refund & Returns Policy
The company requires at least 24 hours notice in order to cancel an order, or two business days at peak times, such as Christmas. Where refunds are issued the company says these are processed by the company without a delay, although credit card companies, banks and building societies sometimes take time to transfer funds.
Address & Phone Number
1 Ribble Court
Telephone: 0844 874 5030 / 00 44 1282 779198
Lancashire based ihampers was founded in 2006 by David Price and Steven Harris, who also run the larger Colonial Gifts Limited. The company operates a number of gift related websites with a market presence in 20 countries. The company employs 15 people and were winners of the 2012 Queen’s Award for Enterprise in International Trade.
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