Nisbets Review

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Nisbets are a next-day catering supplier offering low cost kitchen accessories and appliances, commercial restaurant and bar furniture, kitchen staff uniform and clothing, a host of cutlery and crockery amongst many other vital catering industry products. Visit the Nisbets Sale or write your own review here.

Buyer Survey

Surveyed Nisbets customers satisfied with their sales experience have remarked on the helpfulness and knowledge of the sales staff and telephone helpline operators in answering concerns or queries. However, a few buyers have rated the customer service poorly with regard to arranging returns or refunds for faulty goods and some have had to issue several complaints before any response or resolution from the company.

Areas of particular satisfaction have been the efficient turnaround of online orders leading to people reviewing the next day delivery as consistent and reliable. Customers have commented that they have been happy to order from Nisbets for last-minute events and the emergency breakdown of existing kitchen appliances due to the fast processing of orders and dependable service.

Although Nisbets is primarily marketed towards commercial catering, amateur chefs and those who enjoy home cooking have recommended the company for its range of affordable kitchen supplies and equipment.

Sales & Promotions

Nisbets customers can browse a wide selection of end of line and discontinued kitchen and catering supplies at discounted prices in the Clearance section of All reduced items in the sale are brand-new and are sold on a ‘first come, first served’ basis due to their limited nature.

Nisbets also has a price match promise policy and guarantees to beat any competitors’ price by 5%.

All current promotions and offers on selected products are advertised on the Nisbets homepage and customers can receive exclusive advance information on upcoming sales or discounts by subscribing to the Nisbets online newsletter.

Coupon, Discount, and Voucher Codes

Nisbets often advertises current discounts on its website and customers can enter the prescribed codes at the online checkout to receive deals such as 10% off first orders. Other voucher codes can be found on sites such as, and for various discounts including spend over £50 for free next day delivery and appliance trade-ins for cash.


Nisbets suggests that customers order before 5pm to receive next working day delivery on their items across the UK mainland. If ordering on the weekend or for goods needed before 12 noon, premium delivery services can be specified at the checkout to ensure the relevant delivery.

Refund & Returns Policy

Customers who are not satisfied with their purchase(s) for whatever reason can contact customer services at Nisbets within 30 days of receipt for a full refund or replacement, providing the product is in its original packaging and unused. Those after a refund are advised to contact Nisbets on 0845 111 0287 to receive their return authorisation number and details on the refund policy.

All Nisbets purchases come with a one year parts and labour warranty and in the event of a fault Nisbets will send out an immediate repair.

Address & Phone Number


Postal Address:

Nisbets Plc,

Fourth Way,



BS11 8TB

Telephone:  0845 111 0281

Nisbets Origins and History

Since 1983 Nisbets has grown to be the UK’s largest supplier of catering and kitchen equipment and prides itself on delivering high quality products at affordable prices. The company is based in Bristol but now has offices in Ireland, Holland, Belgium, Germany, France, Spain, Australia and the USA as well as exporting to 100 other countries worldwide.

As well as processing thousands of orders online through its website, Nisbets also operates as a mail order company with two new catalogues per year and as a standalone store with locations across the UK.

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