Orchira is an online boutique, which offers a range of stylish and glamorous jewels made of pearl, identified among their customers as affordable luxury jewelry. The sold items are carefully designed and hand made in order to maintain their self settled standard. Apart from the classical pearl necklace or pearl drop earrings, which are the better known products offered, Orchira offers a variety of other chic jewels such as rings, earrings and charms. The most popular products are earring drops, lariat necklaces, and designer bracelets.
The majority of Orchira reviews were positive, with individuals giving praise across the wide product range of necklaces, bracelets and pearls.
‘Value’ was a common area of praise, with many comparing Orchira’s relatively low prices to the more expensive high street retailers. The company also scored highly in areas of customer service and after sales care (reassuring given the risks that come with shopping for products of this nature online).
On the negative side, several reviewers were disappointed with the size and roundness of some of the pearls (one reviewer complaining that his/her pearls were c.30% smaller than advertised), although again, lower prices helped alleviate some of the frustration.
Sales & Promotions
Orchira provides a Facebook page and a Twitter account for all the buyers that are interested in learning about new promotions, exclusive giveaways and new jewelry arrivals. There is a 10% discount available for any potential customer that subscribes to Pearls and Fashion. Special offers are sent by email to the subscribers. The company also publishes video shows of various jewelry ranges in their YouTube account.
Coupon, Discount, and Voucher Codes
Orchira has joined Maximiles, one of the UK’s largest reward programs. Customers who live in the UK earn Maximile Points when buying at the Orchira website. For every 1 GBP spent by shopping online, the buyer earns 1 Maximile point. The points earned can be spent at the Maximile Online catalogue, which includes jewelry from Orchira. The Maximile points earned can be spent 28 days after being earned.
Orchira estimates the dispatch and delivery dates according to the availability of the ordered item and the destination of the order. A range of delivery options are available. The delivery is free for products above £20, and £3 for products below £20, within the UK standard delivery option in 1-3 days. Orchira also offers express delivery within one day, in working days and weekends. International delivery is also available; within 5-7 days within the EU and 7-10 days outside of the EU, but within the same price range. Express delivery is also available, and the ordered package can arrive within 1-2 working days within Europe, and 2-3 working days outside of the EU.
Refund & Returns Policy
Buyers who return the package within 14 days from the delivery date are offered full refund or exchange. Some specific rules may apply for the returned product; it has to be in brand new condition, and include the undamaged package, inserts, boxes and blank warranty materials. In case the package is returned damaged, the company reserves the right to not refund or to deduct up to 25% of the original selling price. If the product is defective the buyer may return it within 28 days for a full refund, repair or replacement.
Address & Phone Number
Address: Orchira Geddes House Kirkton
Telephone: 0871 720 1188
International Telephone: +44 1506 467 286
Fax: 0871 720 1166
International Fax: +44 1506 467 288
Orchira is a UK founded pearl jewelry brand. The company is headquartered in Edinburgh, Scotland, but offers its products all over the world. The founder and the creative director of Orchira, Shan You, launched Orchira after she discovered a market niche of handmade jewelry with precious and natural material jewelry.
Orchira has offered pearl jewelry at affordable prices at the online boutique, retail stores, and TV shopping channel in the UK, Europe and Japan. Their jewelry are created by a team of Scottish and French designers, handcrafted from natural gem materials, and sourced from environmentally friendly pearl growers and gemstone miners, while meeting ethical and environmental standards.