Vashi.com offers a new approach to buying diamonds that, in their own words, cuts out multiple layers of ‘middle men’ and delivers better value to the end buyer. The business operates online – customers place their orders and are then contacted by an ‘expert’ to finalise the process.
Unsurprisingly, most buyers demonstrated a level of skepticism with regard to shopping online for something as expensive and personal as a diamond. The counter arguments tended to be the relatively cheaper prices versus high street retailers, customer service, and the money-back guarantee. Indeed, a theme throughout the reviews was praise for the Vashi’s customer service, supported by the fact that Vashi won the IMR ‘Best Customer Service Award’ in 2012 (amongst other awards).
Negative comments seemed to stem from taste and style, with some buyers dissatisfied with the finish or styling of the items they purchased.
Sales & Promotions
Vashi.com’s concept is “The web’s lowest prices on engagement rings, diamonds and diamonds studs”. Vashi offers cheaper prices for the same products offered in selected high streets stores. The company offers a “double the difference” guarantee if the customer finds the product cheaper elsewhere. The reason that the company may afford cheap prices is that their overheads are zero due to online selling.
Coupon, Discount, and Voucher Codes
Vashi.com does not offer coupons, discounts or vouchers. The price that is published on the website is publicised as the real price. The published price includes VAT, Postage and Insurance, Delivery, Lifetime Warranty, Complimentary cleaning and inspection for life. The purpose of the web based company is to offer cheaper products through cutting off the middle man acting between the retailer and the customer.
Vashi offers free UK delivery and they guarantee to ship the next working day via Royal Mail. The company dispatches the orders fully insured. They also offer international delivery options to Europe, USA, Canada, Asia and Australia. The delivery is guaranteed to be made within the next working day for Europe, East USA and Canada and within two working days for all the other countries. Vashi uses FedEx for international deliveries and all the deliveries need to be signed from the recipient.
Refund & Returns Policy
Vashi offers a return and refund policy to all their buyers. The policy ensures full refund, free returns and free exchanges. In order for the buyer to be refunded he/she should return the purchased item in its original condition, with the original package and paperwork.
Vashi.com can be contacted either by telephone or by email:
Telephone: 0800 530 054
Vashi was founded in 2007 by Vashi Dominguez, current CEO, as an online based business retailer selling luxury jewelry and diamonds directly to customers. The company is established in London and has initially started as an Ebay store. Vashi started as DiamondManufacturers.co.uk and was rebranded on September 2013 into Vashi.com. The company offers cheaper rates than street shops through its online business.
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