Wahanda Review & Information

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Wahanda is an online resource that gives information on a wide range of beauty and wellness treatments across the UK. Think of it as a Tripadvisor for salons, therapists and relaxation centres with members reviewing individual locations and an option to book appointments on the same site. Wahanda also sells gift vouchers through both the website and through partners, which can be redeemed at any of the participating salons and wellness centres. There are over 1,000 venues that accept vouchers and include well known centres like Champneys, Sanctuary and Six Senses Spa.

Visit the Wahanda Sale or write your own review on the company here.

Buyer Survey

Customers were mostly very positive about Wahanda. The most common themes were the ease of booking a treatment and the high level of customer service. Buyers said it was very straightforward to buy spa experiences, especially when there are such a confusing number of options available. Wahanda is seen as a great one-stop shop for any health and beauty treats.

People liked that you can see reviews of centres on the site and just go ahead and book appointments. Customers of Wahanda consistently praised the high levels of customer service and almost all said they were totally satisfied from start to finish. One regular user of the website said she has used Wahanda for four years and has found the team very helpful throughout that time, being frequently asked for feedback to help improve the site. Overall, customers thought the offers in terms of both the quantity and quality were amazing with great services and a comprehensive range of venues on offer. Indeed, Wahanda has been favourably reviewed by the Telegraph Magazine as being the new leader of spa websites.

On the down side a couple of buyers had experienced some issues with reservations that had not been made correctly or where the appointment booked on the site was later unavailable at the centre. While the majority of people had a great experience it is probably worth confirming a reservation.

Sales & Promotions

Wahanda sells vouchers of between £25 and £200 on the website that can be redeemed at any of the participating salons and wellness centres. The company also runs sales promotions on Facebook and via the usual social media platforms. These include 60 percent off weekend spa breaks and 50 percent off spa days in the summer. In the past they have also offered £10 discounts on hair and beauty appointments.

Coupon, Discount, and Voucher Codes

Hotukdeals has run Wahanda offers such as a 4 pack of L’Oreal lip glosses for £12 (RRP £34) and a £25 spa day with 2 treatments at QHotels (siscount of 66 percent). In addition, moneysupermarket has offered 70 percent off haircuts and hair offers and up to 50 percent off massages. Tesco has Wahanda as one of its Tesco Clubcard voucher retailers, so those with points built up can redeem them for beauty and wellness pampering. Recently £50 worth of Clubcard vouchers would give a £100 Wahanda token code.

Delivery Policy

The company sells Wahanda Vouchers on the website which can be exchanged for products and services at the partner sites listed. Vouchers are not exchangeable for cash or any type of credit and the company will not accept liability for any that are lost, stolen or damaged. The Wahanda gift voucher is sent by guaranteed delivery on the next working day and must be signed for upon receipt. Partner vouchers are also available via agents and these can be used for specific centres. They are despatched via the relevant agent and take up to 5 working days for delivery. It is worth noting that Partner Vouchers may have a delivery charge attached, depending on the agent.

Refund & Returns Policy

Wahanda Vouchers can be returned within 10 days, no questions asked, and a full refund of the purchase price will be made. Customers should email the company on vouchers@wahanda.com advising them of the cancellation and mention the order number, voucher number and reason for refund. A payment will then be made 30 days after receipt of the original voucher. When a treatment that has already been booked is cancelled the cancellation policy of the actual wellness centre will apply. Also, where a Partner Voucher has been purchased the agent may have their own refund policy, although usually a 10-day period also applies.

Address & Phone Number

Address:
Wahanda
40-44 Clipstone St
London
W1W 5DW

Email: customer.services@wahanda.com
Telephone: 0800 121 4536

Company Origin

Wahanda is a Native American word for “great spirit and creator” and the founders chose it as the name for their company because they believe it communicates their energy and passion for health, beauty and happiness. Wahanda was founded on Valentine’s Day 2008 by two of the people behind lastminute.com and Yahoo. The company also has the financial backing of some of the team who helped to build Skype, as well as a former COO and President of Four Seasons Hotels & Resorts.

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