Gardening Direct Review
Gardening Direct are a mail order company and online retailer aiming to provide customers with bedding flowers, plants, shrubbery, trees and fruit and veg as well as garden accessories at good value prices. Visit the online catalogue or write your own review here.
One area of particular satisfaction with Gardening Direct customers is the simplicity and straightforwardness of the website which has sped up the ordering process. The ease of use has been a big plus with internet novices and more elderly buyers when shopping for their garden supplies online.
However, it should be noted that some surveyed customers have been critical of the customer service staff in instances of faulty goods or missing orders. In particular, people have commented that Gardening Direct have failed to communicate with them and have been unhelpful where items delivered have been below quality or defective.
Although a few customers have remarked that the condition in which the plants and seedlings arrive in may be slightly damaged due to being compacted in the protective packaging, most buyers have been satisfied with the quality of the plants upon receipt, especially following long journeys in transit.
Promptness of delivery from Gardening Direct has also received mixed reviews from customers, with some claiming that it was fast whilst others stating that it took weeks for their items to arrive. This may be due to the company’s policy of quality control and ensuring that plants are at optimum growth prior to despatch.
Sales & Promotions
Garden Direct frequently advertises current promotions and offers on the homepage of their website. All products featured in the various multi-buy offers or 3 for 2 plant promotions are included in the Offers section of the site and Gardening Direct regularly changes the discounted lines according to season.
As well as these savings, Gardening Direct also includes the price of P&P within the price of the plants or accessories meaning that there is free UK mainland delivery across all items on the website without a minimum spend requirement.
Customers may also receive exclusive information on upcoming promotions or discounted lines by subscribing to the online newsletter or signing up to receive the free monthly Gardening Direct magazine.
Coupon, Discount, and Voucher Codes
Gardening Direct customers can browse the various coupons and voucher codes advertised on discount sites such as myvouchercodes.co.uk, vouchercodes.co.uk and hotukdeals.co.uk. Here, buyers can copy and paste to the checkout various codes for deals on pesticides, bedding, seasonal flowers and accessories.
Gardening Direct maintains a free delivery policy across all orders to the mainland UK, irrespective of customer spend. This therefore means there is no hidden cost at the checkout and all product prices advertised are the final fee. All items are delivered via postal or courier service and despatched from Monday-Wednesday each week so that plants are not subjected to long transit journeys. Specific boxes and packaging are used to ensure that the bulbs, seedlings and plants arrive in perfect condition.
Multiple orders may be despatched at varying times accordingly the stage of the individual plant’s development in terms of growth, size and quality. Gardening Direct operates this policy so that all products are of optimum quality when they reach the customer.
Gardening Direct also advise buyers to order early in the season to avoid disappointment as all orders are founded on a ‘first come, first served’ basis.
Refund & Returns Policy
Customers unsatisfied with their ordered goods are entitled a full refund or replacement within 28 days of receipt.
Customers seeking to cancel their order can do so by contacting Customer Services before the item has been despatched for a full refund.
Address & Phone Number
PO Box 631,
Telephone: 01534 876 494
Gardening Direct Origin and History
Gardening Direct are a British internet and mail order gardening supplies company with plant nurseries based at Grantez Farm on the island of Jersey. Since its establishment in 1996 Gardening Direct has attracted over 1 million customers and exported 130 million plants with the help of Managing Director Tim, who himself has 30 years’ experience in the business.
Gardening Direct’s Jersey nurseries are overseen by expert horticulturalists so that the plants are of the highest quality and the company has recently partnered with Charlie Dimmock, formerly of Ground Force fame and one of Britain’s most well-known gardeners.